Contact Us

Client Support

We have a client portal that will allow you to get AUTO ID Cards Certificates of Insurance and request changes. You will have to request a login from the Account Manager that handles your insurance.

Send us an email or use the Form on this page to request ONLINE ACCESS to your account.

512-338-1191

CLIENT PORTAL

Claims

COMANY CLAIM NUMBERS

AUTO

1. Safety First
If the car accident is minor, move vehicles out of traffic to a safe place.
Shift into park, turn off your vehicle, and turn on the hazard lights.
Use cones, warning triangles, or flares for added safety, if you have them.
2. Get Help
Check for injuries; call an ambulance when in doubt.
Call the police, even if the accident is minor. A police report can be invaluable to the claim process and help establish who’s at fault.
3. Collect Information
Gather information from others involved in the accident.
Drivers and passengers: names and contact information.
Vehicle descriptions (make, model, year).
Driver’s license numbers – License plate numbers.
Insurance companies and policy numbers.
Eyewitnesses: names and contact information.
Accident scene location and/or address.
Police officer’s name and badge number.
Take photos of all vehicles involved and the accident scene, if it is safe to do so.
Do not sign any document unless it’s for the police or your insurance agent.
Be polite, but don’t tell anyone the accident was your fault, even if you think it was.
4. File a Claim
You can start the claim process immediately with the Insurance Carrier your home is written through.
CLAIMS NUMBERS
Notify Us. Call your account manager direct or call us at 800.945.1191
5. Get Roadside Assistance.

WATER

Stop the water at its source. Unless the flooding is due to an act of nature, find the source of the water and turn it off or seal it.
Turn off the electricity. After the source of the water has been stopped, turn off all electrical systems in your home—but don’t walk through water to get to the.
Evacuate the premises. If a burst pipe or sewage leak is the issue, evacuate the premises and find a dry, safe spot outside of your home.
Call for help. Once your family members—both two-legged and four-legged—are on dry ground, call for help. If anyone needs medical attention, call 911.
Document everything. When thinking about what to do if your house floods, the first thing that probably comes to mind is cleaning up the mess.
Start the cleanup process. Cleaning up after a flood is a long, arduous process.
Prevent mold damage. Aside from the immediate loss of personal property to water damage, there is secondary damage to consider.